Return Policy
Return Policy for TomoHopper.com

      Refund Policy for TomoHopper.com

      Vortex Tennis LLC runs and operates the website www.TomoHopper.com
      Thank you for shopping at VortexTennis.com. We want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, you may request a refund in accordance with the terms described below.

      30-Day Full Refund Guarantee

      We offer a 30-day full refund on eligible purchases made through VortexTennis.com. You have 30 calendar days from the date you receive your product to request a refund. If more than 30 days have passed since you received your item, we cannot offer you a refund.

      Eligibility for Refund

      To qualify for a refund, all of the following must be true:

      1. Your purchase was made directly through TomoHopper.com.
      2. Your refund request is submitted within 30 days of the delivery date.
      3. The product is returned in like-new condition, including all original packaging, accessories, and documentation.
      4. The product shows no signs of misuse, abuse, or significant wear beyond reasonable inspection.

      How to Request a Refund

      To begin a refund request:

      1. Contact our Customer Support team at:
      2. Email: [email protected]
      3. Subject: Refund Request – Order #[Order Number]
      4. Provide:
      • Your order number
      • The reason for your refund request
      • Photos or description of the product if requested

      We will review your request and notify you of your refund eligibility within 2–5 business days.

      Return Shipping

      If your refund is approved, you will receive instructions on how and where to send your item. You are responsible for return shipping costs unless:

      1. The item was defective or damaged upon delivery
      2. We explicitly provide a prepaid return label

      We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

      Processing Your Refund

      Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

      If approved:

      1.       Your refund will be processed to the original payment method less Shipping Cost and 20% Restocking fee
      2.       Please allow up to 10 business days for the refund to appear on your account statement

      Partial Refunds

      In certain circumstances, only partial refunds may be granted, such as:

      1.       Products missing parts
      2.       Items not returned in original condition
      3.       Products returned more than 30 days after delivery

      Exchanges

      At this time, we do not offer direct product exchanges online. You may request a refund and place a new order for the desired item.

      Non-Returnable Items

      Certain items are not eligible for refund, including:

      1.       Gift cards
      2.       Downloadable products
      3.       Custom or personalized products (unless defective)

      Questions

      If you have any questions about our refund policy, please contact us:

      Email: [email protected]
      Phone: 949-254-3698